In order to provide quality service and rapid shipping, we are limited to our cancellation period. Our Customer Service agents are given a specific time frame in which they are able to cancel an order. Any order placed during business hours, Monday- Sunday (7am-4pm), can be cancelled within 2-4 minutes after purchase. If we are unable to cancel an order, we offer pre-paid return labels depending on where you reside. To ensure a faster cancellation process, we recommend to contact us via live chat.